Return & Refund Policy

We want you to feel comfortable shopping with Ivontra Everyday Shop.

Returns

  • Returns are accepted within 7 days of delivery

  • Items must be unused and returned in original condition and packaging

Exchanges

  • Exchanges are accepted within 10 days of receiving the order

  • Please contact us before returning an item

Refunds

  • Returned items are inspected upon arrival

  • Approved refunds are issued to the original payment method

  • Refund processing time: 5–10 business days

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

To request a return or exchange, contact us at contact@ivontra.store with your order number.